Technical Support Representative - Smart Phone Savvy

Company Name:
Staffmark is currently hiring Help Desk Technicians for one of the leading providers of wireless handset insurance programs and wireless technical support. These are full-time , technical support positions with a great starting salary, monthly bonus incentives, and the opportunity for permanent employment in the technical field .
You will assist with customer set up and resolve issues with cellular handsets, wireless devices, and personal computers. There's no sales or billing issues involved- just simply get paid to do what you love all day - technical support!
In this technical support service role you will also:
- Provide a value added experience with outstanding customer service while maintaining quality standards as learned in training.
- Use various systems, applications and tools, to facilitate device set up, device education, and troubleshooting if a service or feature is inoperable.
- Educate customers about capabilities and wireless carrier data product offerings.
- Participate in focus groups to review and rate tools provided.
- Be proactive in finding new technology trends and solutions.
- Comply with a schedule of shift times, break, and lunch hour times.
Skills Needed for the Help Desk Technician:
- Ability to prove knowledge of wireless technology and equipment (examples: Explain how to sync contacts, music, etc., set up email, upload a playlist, or turn on/use bluetooth)
- Good decision making and problem solving
- Excellent computer skills
- Professional customer service skills
- Excellent interpersonal communication skills
- Ability to retain detailed information needed to solve complex problems
- Good organizational skills and the ability to handle multiple tasks
- Comfort with web based tools and search engines
What's in it for YOU??
- Access to Staffmark Benefits on Day One. Including: medical, dental, vision, 401k.
- Temp-to-hire position with the opportunity to go permanent after 90 day evaluation
- Up to $250 per month bonus incentive based on meeting production goals
- Ability for upward mobility with a variety of departments, jobs, and locations available
- Extensive paid training class with Hands-on Managers
Job Requirements
1+ years of customer service experience
1+ years of experience, whether working or personal experience, with mobile apps, software, syncing, or servicing mobile hand held devices
Willingness to learn new technologies
Must have excellent verbal and written communication skills
Certifications and Associate's Degree or higher in an IT related field are a MAJOR plus, but not required
Bilingual in English and Spanish a plus (pay rate is $15/hr)
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
We are interviewing and hiring NOW for all Help Desk Technician positions- CLICK HERE TO APPLY TODAY!

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