Associate Golf Pro

Company Name:
Gaylord Hotels
It's a powerful feeling, to belong. It's that moment you feel truly and completely yourself. It's working with a team you call family. At Gaylord Hotels we know that when you feel at home, you'll make our guests feel at home. And it's why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us.
Gaylord Springs Golf Course
located at
18 Springhouse Lane, Nashville, TN, 37214
is currently hiring a
Associate Golf Pro.
Responsibilities include: Position assists in day-to-day management of golf operations and is responsible for organizing all group related golf activity including proper booking controls. Communicates with property Sales Managers, property departments, golf shop and outside service personnel. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience Education and Experience
High school diploma or GED; 2 years experience in the golf/course management or related professional area; Professional Golfers Association (PGA) member or apprentice.
OR
2-year degree from an accredited university in Business Administration or related major; Professional Golfers Association (PGA) member or apprentice; no work experience required.
CORE WORK ACTIVITIES
Managing Golf Course and Retail Operations
Oversees the proper handling of all group related activities on the "day of play" (e.g., cart staging, pairings, tee favors, bag tags, registration and check-in, announcements, rule sheets, scoring, prizes and awards, etc.).
Oversees tournament coordination (e.g., pairing of players, equipment rentals, tabulation of scores and prize selection and distribution).
Ensures proper booking of group events in order to maximize play on the golf course (e.g., tee times vs. shotguns).
Maintains proper documentation and files relating to group activity.
Maintains proper tracking of group activity to include all pertinent data relating to each group (e.g., contact name, date of play, type of event, food and beverage requirements, rates established and deposit amounts, cancellation, etc).
Generates appropriate written correspondence such as confirmation, contract, follow-up, thank you and solicitation for future business.
Monitors resort and golf standards to ensure consistent and high level staff performance.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Tracks and records written and verbal communication related to group business.
Ensures that payment and billing are properly handled through the Golf shop and in conjunction with the accounting department.
Providing Exceptional Customer Service
Empowers employees to provide excellent customer service.
Ensures employees understand expectations and parameters.
Supporting Human Resources Activities
Participates in the employee performance appraisal process, giving feedback as needed.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Assists with the recruiting and hiring of Golf team members with the appropriate skills.
Brings issues to the attention of the Director of Golf and Human Resources as necessary.
Ensures property policies are administered fairly and consistently.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
To search all jobs or learn more about careers with Gaylord Hotels: www.marriott.com/careers
Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com.

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