Technical Relationship Manager

Company Name:
NEW Corporation
Title: Technical Relationship Manager
Location: US-TN-Nashville - Ragland
Job Number: TEC00053
The Technology
Relationship Manager Role at Asurion is responsible for working closely with large
program and business product teams to support program vision of implementing
enterprise capabilities that meet the global needs of the company.
ideal candidate must demonstrate strong communication and relationship building
skills to support the strategic initiatives within the program. This includes engaging business partners
across the Asurion organization, working closely with the program leadership in
both IT and the business to drive the program forward, and providing strong leadership
to the team(s) responsible for establishing and defining the features to be
position is responsible for executing the roadmap for the program which will
include driving team results that deliver documented feature requirements for Asurion
products and capabilities, architectural dependencies/decisions and runway
needs, and technology dependencies such as infrastructure and operational
key responsibility for the Relationship Manager is building and maintaining
strong relationships with the program stakeholders and business partners. This includes not only directly influencing
productive participation with the team and program; but also helping to forge
supportive relationships across the program teams.
candidate must have a background in agile methodologies and be comfortable
driving an agile approach. The candidate
also needs to have clear understanding of business architecture as a framework
for requirements and provide strong support for business architecture as a
Management Skills
Skillfully influence others by effectively using team
building, negotiation, conflict management and listening skills
Ability to establish alliances with other departments
and organizations by recognizing dependencies in order to assess potential
partnership and commitment to the program.
Must be able to quickly form relationships at all
levels within Asurion.
Must be able to bridge the business and IT worlds
using various strategies to build alignment, consensus and support for the
Recognize and initiate change including being able to
make compelling arguments and finding practical ways to collaboratively bring
about change.
Professional Skills

communication skills in oral and written forms - ability to convey and understand
complex ideas.

Experience in
developing and managing to Key Performance Indicators (KPI's).
Experience managing staff and directing teams to
complete required tasks and activities.
Proven track record and ability to manage complex technology
Excellent interpersonal skills.
Inspires loyalty and trust, handles oneself ethically
following core values and beliefs.
Excel in negotiation skills/techniques with internal
delivery teams or vendors to manage work execution.
Ability to explain complex information clearly and
Management Skills
Ability to effectively organize and delegate work to multi-disciplined
teams (staff and vendors).
Ability to advance program strategy and manage
execution of tasks to meet deliverables.
Motivate working teams to use appropriate tools and
techniques in order to increase commitment and increase certainty in meeting
work and critical path obligations.
Demonstrate proficiency in managing resources assigned
to activities, reporting from various business and technology disciplines.
Develop and manage milestones and reporting goals and
objectives of diverse team (business and technology) to provide updates and
status reporting based on key deliverables that will be reported to all key
Manage program change in accordance with the change
management plan to control scope, quality, schedule, cost, and contracts.
Technical Skills
Solid understanding of Asurion business, product
roadmap and global direction or have strong background and experience in
similar industries such as telecommunications, insurance, customer
service/distribution center
Application development knowledge and experience in
managing software development projects.
Understanding of infrastructure technologies such as computing
(server, storage etc) desktop, networking, security, telephony.
Strong working knowledge of agile methodologies such
as Scrum, Large Scale Agile, etc.; defining requirements in the form of feature
stories and managing a prioritized backlog of features.
Solid understanding of business architecture
deliverables such as capability, product and process models.
Ability to drive priority, dependencies and critical
path determination.
Experience & Background
Minimum of 15 Years IT Program, Portfolio or
Relationship Management - managing complex, technology projects.
Experience with Relationship Management - managing
complex interdependencies and political situations
Experience with Agile methodologies and project
Master's Degree is a 'Plus'
Job: Information Systems / Information Technology

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