West Nashville - Personal Banker - Hillwood Banking Center - Nashville, TN

Company Name:
Bank of America Corp.
Title: West Nashville - Personal Banker - Hillwood Banking Center - Nashville, TN Location: TN-NASHVILLE Other Locations:
Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework.Demonstrate Bank of America core values. Understand and live the values that support our culture.Treat all customers equally and fairly.Adhere to policies and procedures.Stay informed of key priorities and business updates.Execute sales and service plays and processes. May be required to work weekends and/or extended hours and regular reliable attendance is critical.
Personal bankers work in the banking center (branch) and are responsible for offering and selling financial products and services to both individual and small business customers/clients. Personal bankers are the financial liaison to customers/clients for building, deepening, and retaining long-term relationships while providing world class customer service. Your duties will include, but are not limited to the following:
Routinely working with consumer customers and small business clients to build and deepen relationships by uncovering financial needs and recommending and selling the best products, services and solutions to meet those needs
o Quoting rates, terms and programs for loan customer requests
o Responding to customer inquiries and concerns and creating customized solutions
o Recognizing and referring cross-sell opportunities.
o Monitoring and tracking daily/weekly sales activities
o Obtaining referrals from customers
Meeting and exceeding consumer and small business client goals with the utmost of accuracy and highest ethical standards
Opening deposit accounts and selling financial products (e.g. credit cards, CDs, IRAs, loans)
Identifying opportunities to introduce customers to specialists and business partners
Building solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
Ensuring the customer's needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals (e.g. customer's banking, small business, mortgage and investment needs)
Executing sales and service tactics, activities and processes, as appropriate
Leveraging available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy
Proactively managing risk in every business, product, and service transaction leveraging available tools
Availability to work weekends and/or extended hours as required to run the business
_ Required Skills: _
Minimum of one year successful sales experience in a salary plus incentive environment with individual sales goals where you routinely met or exceeded defined goals and accountabilities
Minimum of one year of customer service experience
Skilled in assessing customer/client needs, providing solid advice/recommendations, and building customer relationships based on mutual trust in order to optimize sales opportunities to new and existing customers/clients
Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
Applies strong critical thinking and problem solving skills to meet customer's needs.
Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
Excellent oral and written communication skills with strong influencing skills
Pass personal banker pre-employment assessment
_ Desired Skills: _
Demonstrated leadership and assertiveness
Bilingual (fluent verbal and written) skills
RS-Banking Center Sales Organization: 603899-RETAIL BANKING West Nashville - Personal Banker - Hillwood Banking Center - Nashville, TN TN-NASHVILLE 1400058951

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.