Manager Product Market Offers

Company Name:
Asurion
Title: Manager Product Market Offers Location: TN-Nashville - Corporate Headquarters Other Locations: Overview:
The Delivery Lead Manager will have full accountability for delivery of major initiatives and product launches. The Delivery Lead will understand the business and customer experience goals and work closely with external clients and internal cross-functional areas to ensure successful delivery. Responsibilities include translation of business vision and scope into implementation plans and development of detailed project strategies which will encompass: understanding project scope, desired customer experience, change control, budget management, resource scheduling, risk mitigation plans, contingency plans, deliverables/action item management, user acceptance and end-to-end client testing and training needs, as necessary for operational delivery.
Essential Duties and Responsibilities:
o Oversee all aspects of successful product/project delivery, including coordination across multiple internal and external stakeholders and delivery teams, such as client services teams, product management, IT, Care, Marketing, Risk Management, Supply Chain, Finance, etc.
o Provide overall project management, including planning and leading cross functional resources.
o Lead the translation of product/project vision into a defined customer experience and detailed scope
o Develop and execute detailed, cross-functional project plans with critical path milestones, highlighting external and cross-functional dependencies to guide the project to a successful delivery.
o Lead internal and external project status meetings with clients.
o Define and execute risk management plans and facilitate resolution of issues and/or escalate issues to defined escalation paths and leadership when needed.
o Manage projects on schedule and within budget, identifying risks and driving mitigation strategies.
o Develop and maintain project documentation, including requirements (product & business,), change control logs, status reports, action item lists and major business decision memorials.
o Ensure thoroughness and quality of end user acceptance testing and user training on all systems implemented or modified for new operations.
o Provide post-implementation support to ensure all operational and IT issues from the launch are resolved or transitioned to an operating group.
o Document lessons learned and ensure improvement opportunities are leveraged in future projects.
o Assist in continuously improving performance metrics/measurements to track budget to actual performance.
o Work with Senior Delivery Leads to support their projects
Qualifications:
o BA/BS degree, preferably in Computer Sciences, Business Administration, Engineering or related disciplines with operations and/or information technology focus or equivalent work experience.
o Master's degree or equivalent related project management experience is highly desired.
o 4-6 years of experience in managing moderate to high complexity projects, with experience managing client facing projects being highly desirable.
o 3-5 years of product management, call center, supply chain or financial project management experience and/or business process redesign experience in these areas is a definite plus.
o Advanced project management skills with the ability to multi-task and manage multiple complex projects in a cross functional environment concurrently.
o Strong customer orientation and ability to drive the design and delivery of great customer experiences.
o Ability to thrive in a fast paced environment; self-motivated, self-managed.
o Excellent attention to detail, communication, presentation and analytical skills.
o Strong computer skills (Word, Excel, Project, Visio) are necessary.
o PMP certification or equivalent training a plus.
o Little (0-10%) domestic travel required.
Product Development Organization: SMP Manager Product Market Offers TN-Nashville - Corporate Headquarters SMP00024

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