Product Manager

Company Name:
Kloete Group, Inc.

The Product Manager is responsible for all planning and execution of the Prison Industry Enhancement Certification Programs (PIE) and service line customers, including: gathering and prioritizing market and customer requirements, defining the external product vision, and design and maintenance of the product roadmap. Works closely with other members of the Service SBU, the Product Manager over Services will ensure company revenue and income requirements are achieved and that customer satisfaction goals are met.

Primary responsibilities are to manage and own the strategic business unit including:

Specifies market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.

Be part of cross-functional development teams i.e. (Purchasing, Engineering, IT and Sales) through market requirements, product contract and positioning.

Develop, propose, and manage and overall SKU budget to ensure success.
Activity participates and provides information needed for the monthly SBU meetings.

Briefs and trains sales force on new product development and how our labor force can be used in new PIE programs.

Develops and oversees the implementation of a companywide go-to-market plan, working with all departments to execute all manufacturing product line plans.
Analyzes potential partner relationship for current and future PIE and service lines.

Uses TIMS (TRICOR Information Management System) to perform product, customer and operations analysis.
Maintains competitive intelligence & an understanding of the competitive landscape.
Provide in-depth analysis of market, industry and competitors.
Develop both internal and external product education strategies.
Develop and analyze sales figures, and set market prices.


A leader with a proven track record of delivering results
High level of personal integrity, ethics, initiative, and strong interpersonal skills.
Strong sense of service and passion and thrives on change, pace, action and accountability.
An expert who can advise the organization and is committed to continuous improvement.
Great judge of people / talent / situations & proven ability to recruit top talent.
BS/BA preferred or commensurate work experience.
Well versed in services industry trends, and product/services development
5 - 7 years in a product development capacity within a corporate &/or government environment; experience in working with corrections facilities is highly preferred.
Proven and successful experience leading collaborative teams, managing remote locations, staff, and technology.
Documented experience working with at risk employees such as those in Corrections system.
Market Research background with Market Analysis & Analytical capabilities
Able to establisha constructive and informative relationship with employees, management, executives, and stakeholders both internally and externally. Works well with others.
Strong knowledge of call business services practices, and legal compliance.
Broad business sense, as well as demonstrated call center-specific competencies.
Strong strategic development, planning, and analytical ability.
Capacity to build and maintain strong working relationships at all levels in the organization.
Ability to benchmark best practices in other states & organizations.
Excellent attention to detail.
Ability to present ideas in an easy-to-understand and engaging manner.
Highest level of confidentiality.
Proven ability to challenge and motivate management teams to foster innovation in an atmosphere of mutual respect
Highly creative/influencer
Ability to improve efficiencies in terms of time, materials, money and people to make corporate strategy actionable


Metric & results oriented
Creative thinker; fast on feet; proactive versus reactive
Self Motivated and a Self Starter
Strategic mindset with ability to translate into tactical action plans.
Alliance Building; non-bureaucratic
Business Acumen with an Entrepreneurial hands-on; "roll up the sleeves and get it done" mentality
Strategic and Global in outlook
Problem / situational analysis and solutions
Influencing/strong communication skills both oral and written
Exceptional follow through on commitments


Must have good balance of strategy and execution in a team environment
Excellent interpersonal, influencing and communication skills required
Demonstrated track record of successful management abilities
Confident and willing to push back on other senior leaders/internal clients/outside vendors, as needed
Builds a strong team to deliver to the business
Highly motivated, and able to motivate others to exceed goals and objectives
Demonstrates a high level of strategic thinking and breadth of consideration


Competitive base salary based on the skills & experiences of the individual we hire, including a bonus potential with all standard benefits.


If you are qualified and interested in being considered as a candidate for this great opportunity, please submit your resume (in WORD format), along with your most recent compensation information to:
35-. In the subject line, please indicate Product Manager.

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