Client Resolution Specialist
Company Name:
UBS Financial Services
Title Client Resolution Specialist
Job Reference # 115641BR
Location United States - Tennessee
City Nashville
Function Category Operations
Business Divisions Corporate Center
Job Type Full Time
Description A Client Resolution Specialist is a representative in the Service Group supporting internal and/or external Wealth Management Americas clients in the areas of Client Support, Branch Support, Product Support and/or Key Segments. Responsibilities include handling inbound calls, challenging processes and procedures, and providing ideas and suggestions to improve the client experience.
Other Responsibilities Include:
o Independently interact with our clients to provide timely and complete resolution to inquiries/requests within established timeframes.
o Educate clients on processes and procedures
o Navigates through various internal administrative systems
o Analyze trends, identify root cause and propose solutions
Requirements:
o 0-2
years financial institutional experience
o 0-2
years call customer service related experience
o Strong written and verbal communication skills
o Strong attention to detail
o Bachelors Degree in Finance, Accounting or relevant experience preferred
Preferred:
o Superior customer-centric focus, with proven ability to thoroughly resolve customer inquires
o Help desk or desk support experience
o Strong time management, organization and multi-tasking skills, delivering results independently and within deadlines
Our Offering UBS can offer you an environment geared towards performance, attractive career opportunities, and an open corporate culture that values and rewards the contribution of every individual.
Take the next step Ready to take the next step? Apply now at . We look forward to hearing from you.
Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.Estimated Salary: $20 to $28 per hour based on qualifications.
UBS Financial Services
Title Client Resolution Specialist
Job Reference # 115641BR
Location United States - Tennessee
City Nashville
Function Category Operations
Business Divisions Corporate Center
Job Type Full Time
Description A Client Resolution Specialist is a representative in the Service Group supporting internal and/or external Wealth Management Americas clients in the areas of Client Support, Branch Support, Product Support and/or Key Segments. Responsibilities include handling inbound calls, challenging processes and procedures, and providing ideas and suggestions to improve the client experience.
Other Responsibilities Include:
o Independently interact with our clients to provide timely and complete resolution to inquiries/requests within established timeframes.
o Educate clients on processes and procedures
o Navigates through various internal administrative systems
o Analyze trends, identify root cause and propose solutions
Requirements:
o 0-2
years financial institutional experience
o 0-2
years call customer service related experience
o Strong written and verbal communication skills
o Strong attention to detail
o Bachelors Degree in Finance, Accounting or relevant experience preferred
Preferred:
o Superior customer-centric focus, with proven ability to thoroughly resolve customer inquires
o Help desk or desk support experience
o Strong time management, organization and multi-tasking skills, delivering results independently and within deadlines
Our Offering UBS can offer you an environment geared towards performance, attractive career opportunities, and an open corporate culture that values and rewards the contribution of every individual.
Take the next step Ready to take the next step? Apply now at . We look forward to hearing from you.
Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.Estimated Salary: $20 to $28 per hour based on qualifications.
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