Market Research Client Program Manager
Market Research Client Program Manager
Company Work Location : Nashville, TN, USA
A strategic thinker, the successful candidate will be independent, self-motivated and extremely organized, with the ability to be proactive and anticipate client needs. Always ensuring absolute client satisfaction, the Program Manager will be responsible for managing day-to-day interaction, setting goals and expectations and will broaden client relationships through effective and regular communication and/or visits.
As the Client Program Manager, you will support an Automotive OEM client to guide the best use of our products and services. We follow a high-touch client relationship model that involves frequent client contact, time-sensitive projects, coordination with multiple global stakeholders and high quality expectation.
The ideal candidate will have a minimum of 5 years experience working with Project and Account Teams and will have a background in the automotive industry (manufacturing, supplier, or research).
The candidate will have a proven record of establishing positive, productive relationships with multiple global key client decision-makers.
Other responsibilities include:
Continually educate client about our services and capabilities with regular client calls, status reports, and client newsletters.
Deliver engaging, informative, well-organized presentations about complex material to small and large groups at all organizational levels.
Analyze client data and understanding of client business needs to proactively develop new initiatives and maximize the value of existing program,
Identify and communicate potential business impacts of proposed projects or program changes.
Design short-term project deliverables while keeping long-term program goals in mind; initiate and drive internal projects to improve process and support company growth.
Create, share, and execute project work plans, revising as appropriate to meet changing needs and requirements; support team members and take on additional projects as needed to ensure success.
Maintain project-specific documentation that clearly communicates business needs and project requirements to all company stakeholders.
Build a knowledge base of client's business, organization and objectives and transfers the knowledge to the team to foster additional success; remain on the forefront of emerging industry developments and best practices.
Share client successes with internal team and external audiences where appropriates.
Requirements:
Excellent communication skills with both technical and business teams across corporate hierarchies.
Experience with data analysis and statistics a plus
Bachelor's Degree or equivalent experience; background in the automotive industry with a minimum of 5 years project and account experience
Ability to travel nationally 4-6 times a year.
Attentive to detail and able to multi-task in a fast-paced environment; ability to balance client needs and business realities.
As part of a multicultural team, display sensitivity to cultural differences and varying language backgrounds, while maintaining a flexible schedule.
Professional and confident in dealing with all levels of business from daily support tasks to high-level executive presentations.
Comfortable initiating direct conversation at all levels of corporate authority; ability to communicate sensitive information in a tactful manner.
Proficient in Microsoft Office tools and able to adopt new client relationship management tools; familiarity with Salesforce.com highly desired.Estimated Salary: $20 to $28 per hour based on qualifications.
Company Work Location : Nashville, TN, USA
A strategic thinker, the successful candidate will be independent, self-motivated and extremely organized, with the ability to be proactive and anticipate client needs. Always ensuring absolute client satisfaction, the Program Manager will be responsible for managing day-to-day interaction, setting goals and expectations and will broaden client relationships through effective and regular communication and/or visits.
As the Client Program Manager, you will support an Automotive OEM client to guide the best use of our products and services. We follow a high-touch client relationship model that involves frequent client contact, time-sensitive projects, coordination with multiple global stakeholders and high quality expectation.
The ideal candidate will have a minimum of 5 years experience working with Project and Account Teams and will have a background in the automotive industry (manufacturing, supplier, or research).
The candidate will have a proven record of establishing positive, productive relationships with multiple global key client decision-makers.
Other responsibilities include:
Continually educate client about our services and capabilities with regular client calls, status reports, and client newsletters.
Deliver engaging, informative, well-organized presentations about complex material to small and large groups at all organizational levels.
Analyze client data and understanding of client business needs to proactively develop new initiatives and maximize the value of existing program,
Identify and communicate potential business impacts of proposed projects or program changes.
Design short-term project deliverables while keeping long-term program goals in mind; initiate and drive internal projects to improve process and support company growth.
Create, share, and execute project work plans, revising as appropriate to meet changing needs and requirements; support team members and take on additional projects as needed to ensure success.
Maintain project-specific documentation that clearly communicates business needs and project requirements to all company stakeholders.
Build a knowledge base of client's business, organization and objectives and transfers the knowledge to the team to foster additional success; remain on the forefront of emerging industry developments and best practices.
Share client successes with internal team and external audiences where appropriates.
Requirements:
Excellent communication skills with both technical and business teams across corporate hierarchies.
Experience with data analysis and statistics a plus
Bachelor's Degree or equivalent experience; background in the automotive industry with a minimum of 5 years project and account experience
Ability to travel nationally 4-6 times a year.
Attentive to detail and able to multi-task in a fast-paced environment; ability to balance client needs and business realities.
As part of a multicultural team, display sensitivity to cultural differences and varying language backgrounds, while maintaining a flexible schedule.
Professional and confident in dealing with all levels of business from daily support tasks to high-level executive presentations.
Comfortable initiating direct conversation at all levels of corporate authority; ability to communicate sensitive information in a tactful manner.
Proficient in Microsoft Office tools and able to adopt new client relationship management tools; familiarity with Salesforce.com highly desired.Estimated Salary: $20 to $28 per hour based on qualifications.
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