Customer Service Representative
Respond to customer incoming inquiries in a manner consistent with department protocol.
Advanced troubleshooting customer issues according to established policies, procedures and practices.
Provide assistance to High Profile Customers
Meet guidelines for individual and team goals.
Provide training to customers on best utilization of available tools.
Peer Mentoring
Subject Matter Expert within the product of responsibility
Issue Management :
Troubleshoot and provide technical instructions by identifying and analyzing. Ensure proper resolutions are implemented to resolve the issues and are implemented within stated timeframes.
Maintains technical product knowledge to keep abreast of updates and changes with continued product training.
Perform High Risk Maintenance and modification of data.
Contribute to and maintain Job Aid
Manage Customer Escalations
Project manage code enhancements, both client specific and system wide, to completion. This includes UAT, documentation, and regression testing.
Act as subject matter expert within the product of responsibility and answers team member questions regarding the product.
Act as a Product Liaison for new product releases.
coordinate production incidents and high severity issues with the BA and IT Team.
Process/Project management.
Experience
High school diploma or the equivalent combination of education and experience from which similar skills and knowledge can be acquired. 1 2 years of work experience.
RequirementsHigh school diploma or the equivalent combination of education and experience from which similar skills and knowledge can be acquired. 1 2 years of work experience.
Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Please visit Equal Employment Opportunity Posters provided by OFCCP here.
Apply On-lineSend This Job to a Friend
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Advanced troubleshooting customer issues according to established policies, procedures and practices.
Provide assistance to High Profile Customers
Meet guidelines for individual and team goals.
Provide training to customers on best utilization of available tools.
Peer Mentoring
Subject Matter Expert within the product of responsibility
Issue Management :
Troubleshoot and provide technical instructions by identifying and analyzing. Ensure proper resolutions are implemented to resolve the issues and are implemented within stated timeframes.
Maintains technical product knowledge to keep abreast of updates and changes with continued product training.
Perform High Risk Maintenance and modification of data.
Contribute to and maintain Job Aid
Manage Customer Escalations
Project manage code enhancements, both client specific and system wide, to completion. This includes UAT, documentation, and regression testing.
Act as subject matter expert within the product of responsibility and answers team member questions regarding the product.
Act as a Product Liaison for new product releases.
coordinate production incidents and high severity issues with the BA and IT Team.
Process/Project management.
Experience
High school diploma or the equivalent combination of education and experience from which similar skills and knowledge can be acquired. 1 2 years of work experience.
RequirementsHigh school diploma or the equivalent combination of education and experience from which similar skills and knowledge can be acquired. 1 2 years of work experience.
Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Please visit Equal Employment Opportunity Posters provided by OFCCP here.
Apply On-lineSend This Job to a Friend
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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