Health System Specialist (Facility Systems Redesign Specialist)
The HSS (Systems Redesign Specialist) plays a critical role in leading the efforts to ensure the Health System is ready for any external reviews. The incumbent must have a broad-based knowledge of the overall organization, function, mission, vision and values of the Health System and the Veterans Health Administration. As the HSS (Systems Redesign Specialist), the incumbent's responsibilities include, but are not limited to:
Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. Facilitates, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement project. Organizes, directs, controls and coordinates group activities in a timely and effective manner. Conducts extensive work in analyzing data and conducting background research on the issue. Pulls, isolates and manipulates data to identify root causes of a performance issue. Develops statistical models to measure successful of performance improvement actions. Leads a team of subject matter experts, front line staff and leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean VA-TAMCCS and other performance improvement disciplines to further define the current state of the process. Develops processes by consulting with subject matter experts in order to develop standard work. Directs the team towards sustainable solutions that are mistake proof. Mistake proofing is designing processes that cannot be performed in error and thus improve the product experience for customers. Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources. Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL. Plans and conducts studies directed at reducing errors due to cognitive overloading and human-computer interaction failure. Identifies alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors. Develops statistical, graphical, and narrative reports, and communicates these studies to medical center executive leadership, service chiefs, supervisors and other staff. Develops benchmarks, and assigns a schedule or priority level to a potential project based on the needs of the organization and direct consultation with executive leadership. Develops local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a charter or formal decision from executive leadership for action. Aligns appropriate performance improvement teams and resources, project scopes, and value streams, strategic and operational plans. Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources. Assesses the success or failure in attaining program operational goals/objectives. Incorporates recommendations for the resolution of problems identified in studies. Prepares complete and fully documented studies for review of work teams, Hospital Committees and top management. Instructs staff on implementation of guidelines and recommendations. Provides instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring. Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization. Delivers training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and leadership. Responsible for leading the team through development of control strategies, to ensure project solutions are sustained after the project lifecycle. Promotion Potential:
This position involves a multi-grade career ladder. The major duties listed above represent the full performance level of GS-12. At the GS-11 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-12. The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Administrative day tour, Monday - Friday, 7:
00 AM to 3:
30 PM Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Health System Specialist (Facility Systems Redesign Specialist)/PD70744-O and PDS0012A Relocation/Recruitment Incentives:
Not available Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/15/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
You must have one year of specialized experience equivalent to at least the next lower grade GS-9 or GS-11 in the healthcare field performing progressively responsible analytical, administrative and clinical management duties. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must involve a close working relationship with facility managers and analysis and/or coordination of administrative, clinical or other service activities, and provided knowledge of the following:
missions, organizations, programs and requirements of health care delivery systems; knowledge of administrative practices and procedures common to health care delivery systems. Assist in analyzing situations, presenting and offering solutions to issues, and coordinating projects and programs that require integration of numerous individuals and teams throughout a healthcare system. OR, Education (GS-11 grade only):
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent degree OR 3 full years of progressively higher level education leading to such a degree OR LL.M, if related. Education must be in a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration OR, Combination (GS-11 grade only):
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond master's or graduate degree level. Preferred
Experience:
The Best Qualified candidate will have Black Belt Certification. You will be rated on the following Competencies for this position:
Communication Planning and Evaluating Problem Solving Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. PHYSICAL REQUIREMENTS:
Work is chiefly sedentary, but occasional standing, walking, stooping, bending and carrying items weighing 20 pounds, may be required. The work involves activities related to an enthusiastic teaching/learning environment. Assignments regularly involve long periods of standing, bending, and stooping to observe and facilitate group activities. WORK ENVIRONMENT:
Work is usually performed in an office or classroom setting, but some of the work is performed in locations throughout the medical center and off-site. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. Facilitates, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement project. Organizes, directs, controls and coordinates group activities in a timely and effective manner. Conducts extensive work in analyzing data and conducting background research on the issue. Pulls, isolates and manipulates data to identify root causes of a performance issue. Develops statistical models to measure successful of performance improvement actions. Leads a team of subject matter experts, front line staff and leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean VA-TAMCCS and other performance improvement disciplines to further define the current state of the process. Develops processes by consulting with subject matter experts in order to develop standard work. Directs the team towards sustainable solutions that are mistake proof. Mistake proofing is designing processes that cannot be performed in error and thus improve the product experience for customers. Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources. Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL. Plans and conducts studies directed at reducing errors due to cognitive overloading and human-computer interaction failure. Identifies alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors. Develops statistical, graphical, and narrative reports, and communicates these studies to medical center executive leadership, service chiefs, supervisors and other staff. Develops benchmarks, and assigns a schedule or priority level to a potential project based on the needs of the organization and direct consultation with executive leadership. Develops local data metrics and dashboards to monitor projects in progress or performance benchmarks of a project that is awaiting a charter or formal decision from executive leadership for action. Aligns appropriate performance improvement teams and resources, project scopes, and value streams, strategic and operational plans. Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources. Assesses the success or failure in attaining program operational goals/objectives. Incorporates recommendations for the resolution of problems identified in studies. Prepares complete and fully documented studies for review of work teams, Hospital Committees and top management. Instructs staff on implementation of guidelines and recommendations. Provides instruction to others on Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies principles and tools through formal classroom instruction or small group mentoring. Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization. Delivers training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and leadership. Responsible for leading the team through development of control strategies, to ensure project solutions are sustained after the project lifecycle. Promotion Potential:
This position involves a multi-grade career ladder. The major duties listed above represent the full performance level of GS-12. At the GS-11 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-12. The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Administrative day tour, Monday - Friday, 7:
00 AM to 3:
30 PM Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Health System Specialist (Facility Systems Redesign Specialist)/PD70744-O and PDS0012A Relocation/Recruitment Incentives:
Not available Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/15/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
You must have one year of specialized experience equivalent to at least the next lower grade GS-9 or GS-11 in the healthcare field performing progressively responsible analytical, administrative and clinical management duties. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must involve a close working relationship with facility managers and analysis and/or coordination of administrative, clinical or other service activities, and provided knowledge of the following:
missions, organizations, programs and requirements of health care delivery systems; knowledge of administrative practices and procedures common to health care delivery systems. Assist in analyzing situations, presenting and offering solutions to issues, and coordinating projects and programs that require integration of numerous individuals and teams throughout a healthcare system. OR, Education (GS-11 grade only):
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent degree OR 3 full years of progressively higher level education leading to such a degree OR LL.M, if related. Education must be in a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration OR, Combination (GS-11 grade only):
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond master's or graduate degree level. Preferred
Experience:
The Best Qualified candidate will have Black Belt Certification. You will be rated on the following Competencies for this position:
Communication Planning and Evaluating Problem Solving Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. PHYSICAL REQUIREMENTS:
Work is chiefly sedentary, but occasional standing, walking, stooping, bending and carrying items weighing 20 pounds, may be required. The work involves activities related to an enthusiastic teaching/learning environment. Assignments regularly involve long periods of standing, bending, and stooping to observe and facilitate group activities. WORK ENVIRONMENT:
Work is usually performed in an office or classroom setting, but some of the work is performed in locations throughout the medical center and off-site. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0671 Health System Specialist - Salary Range:
$64,009 to $99,741 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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