Program Manager - Canada Support Strategy, Amazon Business Customer Service
The Program Manager will be a critical member of the Amazon Business Customer Service (AB CS) team partnering to develop and deliver world class products and services benefiting our Amazon Business customers.
The AB CS team works to scope and develop solutions to support new areas of business, it requires a strategic partner to continuously drive and deliver customer-centric solutions to complex business opportunities.
We hire the world's brightest minds, offering them an environment in which they can identify and drive solutions to improve our Customer's experience on Amazon.
com.
We do this every day by solving complex business and technical problems with ingenuity and simplicity.
We're making history and the good news is that we've only just begun.
We are looking for a customer-obsessed Program Manager with a track record of delivering results and proven project management experience to own and execute strategic, cross-functional operations.
You are results oriented and have thrived and succeeded in operating a new business in a highly ambiguous environment.
The role requires innovative thinking balanced with a strong customer and operational focus.
High judgement, ability to influence, analytical ability, exceptional communication skills and leadership are essential to success in this role.
The life of a Program Manager, Canada Support Strategy includes, (but is not limited to):
Define Canada-wide Amazon Business (B2B) customer service roadmap and operational plan for the business Be the business owner for customer service operations for Amazon Business Customer Service teams for Canada Own operational performance and all metrics/KPIs for Canada Amazon Business customer service with other organizations within Amazon Corporate.
Partner with the business team and Customer Service operations to assess and prioritize program needs based on rapidly changing business requirements, develop business case for new initiatives and obtain project approvals Advocate on behalf of the Customer during all business engagements to ensure a consistent and valuable experience.
Drive people, process, and technology initiatives to optimize the Customer Support experience end-to-end.
Manage all key aspects of Product/Service launch readiness relevant to the Business programs supported.
Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.
Use business analytics and intelligence to provide insight to all relevant product/program stakeholders to create and drive change to improve the Customer experience.
Identify opportunities to develop and drive solutions to enable automated tools and applications for Customer self-service related to Help and Information.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The AB CS team works to scope and develop solutions to support new areas of business, it requires a strategic partner to continuously drive and deliver customer-centric solutions to complex business opportunities.
We hire the world's brightest minds, offering them an environment in which they can identify and drive solutions to improve our Customer's experience on Amazon.
com.
We do this every day by solving complex business and technical problems with ingenuity and simplicity.
We're making history and the good news is that we've only just begun.
We are looking for a customer-obsessed Program Manager with a track record of delivering results and proven project management experience to own and execute strategic, cross-functional operations.
You are results oriented and have thrived and succeeded in operating a new business in a highly ambiguous environment.
The role requires innovative thinking balanced with a strong customer and operational focus.
High judgement, ability to influence, analytical ability, exceptional communication skills and leadership are essential to success in this role.
The life of a Program Manager, Canada Support Strategy includes, (but is not limited to):
Define Canada-wide Amazon Business (B2B) customer service roadmap and operational plan for the business Be the business owner for customer service operations for Amazon Business Customer Service teams for Canada Own operational performance and all metrics/KPIs for Canada Amazon Business customer service with other organizations within Amazon Corporate.
Partner with the business team and Customer Service operations to assess and prioritize program needs based on rapidly changing business requirements, develop business case for new initiatives and obtain project approvals Advocate on behalf of the Customer during all business engagements to ensure a consistent and valuable experience.
Drive people, process, and technology initiatives to optimize the Customer Support experience end-to-end.
Manage all key aspects of Product/Service launch readiness relevant to the Business programs supported.
Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements.
Use business analytics and intelligence to provide insight to all relevant product/program stakeholders to create and drive change to improve the Customer experience.
Identify opportunities to develop and drive solutions to enable automated tools and applications for Customer self-service related to Help and Information.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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