Field Tech Associate
Req ID:
129522
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Associate to join our team in Nashville, Tennessee (US-TN), United States (US).
Main
Responsibilities:
This role combines strong technical skills with an emphasis on delivery high level of customer service.
Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment.
Advanced troubleshooting technical issues on desktop/notebook computer equipment.
Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
Identifies potential issues that could adversely impact End User experience and follows through on action steps.
Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
Strives to meet all Client SLAs & Customer Satisfaction Goals.
Escalate to Field Services Management on issues that impact the entire operation at a given site
Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that be used to improve overall service delivery.
When required provides onsite shadowing to NTT Data Program Field Service Team.
Nice to have experience will include low-level configuration and support of server /storage equipment when guided by more senior personnel.
Trouble shooting of network drops and or cabling.
Basic
Qualifications:
- Minimum of one year experience diagnosing and correcting end user computing issues in a Windows environment or formal training in information technology.
- Minimum of one year experience using the Microsoft Suite of products like Excel, Word, PowerPoint, SharePoint.
This position will be an onsite client-based position.
This role will travel up to 25% travel to NTT Data Customer Campus / Remote sites.
Shift Timings:
7 AM to 4 PM & 10 AM to 7 PM
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Estimated Salary: $20 to $28 per hour based on qualifications.
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