Customer Service Agent

Sharnetta Lewis 114-A Neill Ave Nashville, TN 37206(615) 379-8620 nettasix@yahoo.com______________________________________________________________________________
Objective:
Secure a position as a Customer Service Representative where I can utilize my 15 years of experience in customer service. Employment experience includes handling  productivly and effectively inbound calls in a call center setting.


Summary of Skills:
Effective leadership skills Excellent organizational skillsExceptional people skills                                
Professional Experience:

November 2015 - January 2016GenescoCustomer Service Representative



August 2014 – December 2014           Coach Transportation                                                        Van/Shuttle Driver, Nashville, TN
Performed pre and post vehicle inspectionsGreet passenger and provided outstanding customer serviceProvided assistance with passages entering and exiting the vehicleResponsible for the safe and efficient transport of customers in passenger shuttles and vans to and from non-emergency medical appointmentsProvided a superior customer service experience for each passengerMaintained a positive attitude and professional appearance at all times
March 2009 – August 2014 Charter Corporation Dispatcher, Nashville, TN
Provided schedule for drives to include dispatching them to assigned locationsRelayed work orders, messages, and information using telephones and two way radios  Advised personnel about traffic problems, such as construction areas and accidents Handled passenger emergencies or disruptions Arranged for necessary repairs to restore service and schedules
August 2003 – May 2007 JC Penney CatalogCustomer Service Representative, Nashville, TN
Assisted online shoppers with ordering product Conferred with customers by phoneCollected billing information and product numbers of items to be purchased Prepared invoices, shipping documents and contracts Verified customers orders and information for accuracy Filed copies of orders received and post orders on records
Education
1990 – 1991 Edmondson Jr. College                   Studied Business Management

  • ID#: 104379
  • Location: Nashville, TN , 37206

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