7301 Cavalier Rd., Nashville, TN 37221, (615) 485-9739
ACCOMPLISHMENTS/STRENGTHS Very strong Customer Service skills, Excellent troubleshooting and solving ability, Excellent interpersonal and team skills
SUMMARY OF EXPERIENCE
Hostess: January 2012 to Present: Logan’s Roadhouse
Greet and seat guests, present menus and inform them of special items and soups.
Run the floor plan board by identifying available tables for which guests are to be seated, always observing and keeping track of which ones are clean, dirty and occupied.
Take guest names for waiting list when tables are not immediately available, quoting best estimated wait times to guests.
Answer phone and answer questions concerning the menu and restaurant.
Always strive to exceed our guests’ expectations.
Clean, organize and stocks menus at host area.
Interact with guests arriving and departing the restaurant to ensure positive dining experience.
Maintain restrooms throughout shift.
Sweep of peanut shells in foyer and front entrance area frequently.
Front Desk Agent:
January 2009 to July 2011: Holiday Inn Express, Brentwood, TN
October 2007 to December 2008: Hampton Inn, Brentwood, TN
August 2004 to October 2006: Embassy Suites, Nashville, TN
Greet/check in guests and ensure repeat stay in an attempt to build a strong relationship with guests and hotel.
Perform accurate sales transactions through guest and group payments.
Ensure communication between front desk, housekeeping and engineering to resolve guest challenges throughout stay in hotel.
Go over and beyond the call of duty to solve guest complaints throughout every shift, while simultaneously maintaining the business aspect of the hotel.
Sales Engineer: Nov 2006 to July 2007: ITW Dynatec, Hendersonville, TN
Underwent training to study and learn the technology of hot melt equipment, including actual hands-on building of the equipment itself.
Assisted Market Manager integrating equipment with parent machine in the manufacturing facility.
Maintained data base of the equipment sold and installed in each plant facility via excel spreadsheets.
Followed up on sales calls for plant managers to become familiar with company’s services and it’s hot melt equipment.
Mechanical Engineer: August 1992 to December 1995: Southern Company Services, Birmingham, AL
Managed several simultaneous design modifications to power plant piping systems, including scheduling and budgeting to meet deadlines.
Performed turbine tests to all Southern Company owned generating power plants.
Interpolated and displayed data onto graphs and interpreted results.
Designed into the power plant system equipment such as heat exchanger and valves by also providing drawings and installation procedures of such equipment.
EDUCATION: MECHANICAL ENGINEERING, B.S.M.E. 5/1992: University of Colorado, Denver Co