Deborah Brown



DEBORAH BROWN



Nashville, TN  37211  •  (615) 474-3429  •  deborah.brown421@gmail.com


 


SUMMARY


 


Value-focused professional with diverse transferable qualifications comprising operations, compliance, and human resources.  Ability to improve organizational effectiveness through critical analysis and problem solving.  Ten-year track record developing and coaching performance-driven teams with common vision and commitment to company mission.






EMPLOYMENT HISTORY


 


Daymar College (2008 to 2016)                                                                                                                             Murfreesboro, TN


Campus Director



  • Managed all business operations of proprietary college, consisting of sales metrics, customer service and retention, academic delivery, Title IV compliance, and budgetary oversight. 

  • Drove campus-wide adherence in all areas of compliance, third-party regulatory as well as internal policy and procedure. 


Human Resource Responsibilities



  • Was responsible for talent acquisition, training, and performance management of cross-functional teams comprising up to 50 employees. 

  • Established individual and team metrics and conducted performance evaluations. 

  • Managed all employee relations, schedules, and compensation. 


 


High-Tech Institute, Inc. (2001 to 2008)                                                                                                                      Nashville, TN


Campus President (2006 to 2008)



  • Managed all business operations of proprietary college, consisting of sales metrics, customer service and retention, academic delivery, Title IV compliance, and budgetary oversight. 

  • Drove campus-wide adherence in all areas of compliance, third-party regulatory as well as internal policy and procedure. 


Human Resource Responsibilities



  • Was responsible for talent acquisition, training, and performance management of cross-functional teams comprising up to 80 employees. 

  • Established individual and team metrics and conducted performance evaluations. 

  • Managed all employee relations, schedules, and compensation. 


 


Director of Education (2006) / Night Director (2004 to 2006)



  • Interviewed, hired, and trained new staff and faculty.  

  • Scheduled classes, ensured class coverage, and completed academic reports.  

  • Tracked curriculum revisions and chaired Program Advisory Boards.  

  • Resolved student issues, monitored academic progress, and presided over attendance review boards.


 


Graduate Placement Manager (2002 to 2004) / Graduate Placement Advisor (2001 to 2002)



  • Provided allied health and information technology students with career development in writing resumes and cover letters, as well as utilizing effective job search strategies and interviewing skills.

  • Implemented job search strategies and maintained successful, long-term relationships with area businesses. 

  • Performed employment verification for all graduates placed in their fields. 


 


 


RELEVANT EXPERIENCE AND ACCOMPLISHMENTS


 


Administration:  Over 10 years of experience managing all business operations in private higher education industry.  Developed multi-million dollar operating budgets and conducted profit and loss analysis. 



  • Developed 7 annual budgets incorporating all aspects of operating, staffing, and capital expenses; created comprehensive corresponding strategic plans for presentation to Executive Management Team.

  • Demonstrated ability to master diverse applications such as Microsoft Office, UltiPro, Concur, Adaptive Planning, SharePoint, and Canvas.

  • Spearheaded 2 successful accreditation renewal audits, the most recent yielding “0” findings and an impressive 7-year renewal grant with commendations on employee dedication and student satisfaction.

  • Was selected on 3 occasions to mentor new campus directors at other campuses.


 


Talent Acquisition and Management:  Conducted screening, interviewing, onboarding, and training of new employees.  Monitored requisitions through approval flow, managed applicant database, and initiated offers.  Directly supervised cross-functional teams, established performance metrics, managed coaching and development, and completed performance evaluations.



  • Filled 71% of leadership positions through succession of internal candidates.

  • Coached leadership team on effective goal-setting, forecasting run rates, and achieving objectives through strategic people management.

  • Led campus transition to Canvas LMS; directed the launching of hybrid learning environment strategies, training initiatives for online course delivery, and web-based faculty orientations.  

  • Created a comprehensive Student Retention Plan; drove cross-functional team collaboration in project implementation, increased annual retention by over 10%, and continued to exceed retention benchmarks for 8 consecutive years of institutional accreditation reporting.


 


Employee Relations:  Handled employee coaching, grievance, terminations and other difficult situations in a sensitive and respectful manner.  When applicable, worked with legal counsel and/or corporate Human Resources to ensure consistent and appropriate action was taken in all instances. 



  • Built an environment of open communication and effective conflict resolution, resulting in 0 associate complaints filed with outside agencies during full 8-year tenure.

  • Led transformation from silo mentality to collaborative service-driven culture supporting the organization’s mission and core values; united customer focus promoted student satisfaction levels consistently over 85%.


 


EDUCATION


 


Western Kentucky University                                                                                                                             Bowling Green, KY


Bachelor of Arts in English, Cum Laude with Honors in English


Served two years as Editor for Zephyrus, Western Kentucky University’s student literary publication


Earl A. Moore Scholarship, Robert Penn Warren Scholarship, Tom / Susan McReynolds Porter Scholarship


 


Nashville State Community College                                                                                                                           Nashville, TN


Certificate, Human Resources Professional


AFFILIATIONS


 


Society for Human Resource Management                                                                                 Middle Tennessee Chapter               


Better Business Bureau, Advisory Board Member (2014 to 2016)                                    Central Tennessee Branch  


                                               

 

  • ID#: 133904
  • Location: Nashville, TN , 37211

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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