Heatherwood Apartment Property Manager Processed rent payment/Collection Letters And Eviction letters - Answer Phones, showed apartments, processed rental agreements, opened mail and posted payment to a Excel spreadsheet.Work for 6 week while Manager had surgerySept 2016 - Oct 2016
Superior Orthotics & Prosthetics Answer multi line phones, book appointments for all patients in OPIEExplain process to patientVerify that all patients have current insurance coverageCall insurance once the practitioner has entered L- codes to verify if pre-authorization is requiredIf pre authorization is required, collect all paperwork from doctor’s office and summit to insurance companyFollow up F/U on WIP report daily and call on paper work not yet receivedProcess all hospital purchase ordersCall patients to set up payment for delinquent accountsIf claims are denied by insurance collect further documentation from Doctor office and resubmit claim to insurance company
Director of Clinical Care/Program CoordinatorJuly 2011-August 2012 Middle TN Support Services Shelbyville, TNTransported all my client’s to doctor appointments, and filled all medication changes through our pharmacy.Recorded all monthly Clinical Care notes that went to the insurance companies and to the client’s Psychiatrist.Responsible for all clients requiring a medication change as well as calling their Psychiatrist or Internal Medicine Doctor and reporting what changes needed to be made.
Customer Assistant/BaristaSept. 2007-Feb. 2011 Soteria’ Health Food Store White House, TN Assisted customers that are in need of different vitamins and supplements, organic groceries items, and specific supplementary organic cleanses.Performed weekly and monthly inventory which involved ordering from over 35 vendors.Stocked product once the orders were received by the store.
Clerical Associate August 2006-August 2007 Nashville General Hospital Nashville, TNResponsible for answering phones for Dr.’s and nurses on the floor. Worked with TDOC and Davidson County Jail Inmates.Updated flow charts and pulled all Dr. and nursing orders promptly, sending those orders to the correct departments.
Lab AccessionerAugust 2005-August 2006 PathGroup Labs Nashville, TN Responsible for blood work and other various specimens collected from thirty-five different doctor offices. Accepted specimens from courier, racked those specimens and would then key in the specific lab tests ordered by the doctor.Responsible for matching ICD-9 codes for medical necessity and billed the patient’s insurance.
Travel/Ticketing AgentMay 2003-August 2005 Cendant Travel Nashville, TNTook inbound calls from elite travel club members and was responsible for booking airline tickets, hotel accommodations, and car rentals for those members.Trained extensively on the Apollo booking system for 6 weeks, and was required every 4-6 months to pass a comprehensive test on Apollo. Was also responsible for booking vacation packages through CheapTickets.com, which bundled at least two features together (e.g. Car and hotel, hotel and car, or all three).
Clerical Associate for Critical Care FloorApril 2002-May 2003 St. Thomas Hospital Nashville, TNAnswered phones for the Dr.’s and nurses (Cont. on otherside)Called the appropriate departments for stat orders to be completed including x-rays, lab work, etc. Ran errands for all doctors and nurses in spare time.
EducationCollege Heights Christian Academy, Gallatin, TNGraduated May 2000High School DiplomaRemington College Donelson, TNFor Medical Assistant Diploma (4.0 GPA)Completed my MA out through Dr. Salah Faour (Chief Medical Officer for MTSS) in Shelbyville, TN.