Call Center Representative
EBONY CAPRI BROWN
524 S. 5th Street
Nashville, TN 37206
Skillful motivated customer service professional.
Able to handle a high volume of customer service issues in a fast-paced environment.
Strengths in building productive relationships, resolve complex issues, and win customer loyalty.
-Experience with Windows 7 and older Microsoft Works, and also Microsoft Outlook Internet Explorer 8.0 and older
-Enjoys helping others and believes that customer service should be handled with courtesy, quality and care.
-Expert knowledge and abilities in communication
-A patient listener who fully focuses on speakers and understands a variety of accents.
-Strong skills in prioritizing task, time mangement, and meeting deadlines.
-Consistently maintains a positive attitude
Boys and Girls Club of Middle TN
Youth Care Professional, 05/2016-Present
_ Responsible for the afer-school care of children ages 5 to 13 years old
_ Responsible for feeding snacks and assisting with homework
_ Observe and monitor children's play and afternoon activities
G4S Academy for Young Women
Youth Care Worker, 07/2015-01/2016
_Responsible for supervision of young woman ages 13 to 19 years old
Omni Hotel Nashville
Guest Room Attendant, 09/2013-06/2015
_Responsible for cleaning guests hotel rooms
_Responsible for maintaining a clean and safe working environment
Brightstar Life Care
Personal Support Service Worker, 09/2011-08/2013
_Assisted with in-home care to Seniors, new mothers, children, and special needs children
_Assisted with household tasks, self-care, personal and educational needs
Apple Tree Playhouse Daycare
Child Care Assistant, 08/2009-09/2011
_Assisted with the care of children ages 6 weeks to 5 years old
_Reponsible for feeding of breakfast, lunch and snack
Asurion Insurance Services
Customer Service Representative, 04/2005-06/2009
_Assisted with insurance claims for Verizon Wireless
Hunters Lane High School
01/2000 to 05/2004
Graduated on May 17, 2004