child support sr counselor, data entry, Q &A

         Harriet L. Moore

          PO BOX 280851

         Nashville,Tn 37228

    Phone (615) 983-1088

    Message Phone (615) 515-6720


    Objective: To find a career with a company with advancement opportunities.

    Working Experience:

    Case Management

    Call Center Representative

    Quality Control Specialist

    Document Processor

    Imaging Document Scanner

    Insurance Claims Processor

    Data Entry Clerk

    File Records Clerk


    Employment History


    Nashville, TN

    11/2007 to Present

    Working as a Child Support Program Specialist, Managing child support cases and applying knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system.


    Nashville, TN.

    06/2007 to 11/2007

    Working under contract for TennCare as a Call Center Representative, answering inbound calls from TennCare members wanting to file medical and pharmacy appeals for services denied by TennCare, filing appeals to change health plans, finding solutions or referrals to health care coverage for uninsured Tennesseans that don't qualify to get Tenncare Coverage.

    CNA \ CSC

    Nashville, TN.

    04/2006 to 08/2006

    Working in the document management department for company on a special project created for temporary employees, file prep, document processing and imaging document scanning were a part of daily duties.

    Kelly Temporary Services

    Nashville, TN.

    02/2004 to 06/2007

    Employed by Kelly Services I have worked for several companies in the Metro Davidson Co. area for a number of years utilizing skills such as, data entry, imaging scanning, filing, copying, faxing , document processing, claims coding and quality control for companies that include: Regions Bank, CNA \ CSC, Cigna Health Insurance.

    Robert Half International/ Office Team Staffing

    01/2002 to 02/2004

    Employed by Office Team, I held a two year seasonal position with United Way of Middle Tennessee as a office clerical clerk with duties that include but was not limited to: entering and updating information into computer system for donations to selected charities and filing documents into filing system was a part of daily responsibility.

    The State of Tennessee

    Labor and Workforce / Department of safety

    Title and Registration Clerk 2

    Nashville, TN.

    09/2000 to 02/2001

    Employed by The State of Tennessee I worked in both the data entry and title and registration department entering data into computer system for updates and request for title and registration for motor vehicles. Filing and document processing was also a part of daily duties.

    Sprint PCS Call Center

    Nashville, TN.

    08/1999 to 09/2000

    Working in a call center environment using multi line phone system, entering data for customer cellular phone activation, assisting with cellular phone setup and answering billing questions were a part of daily duties.

    American General Life and Accident Insurance Company

    Brentwood, TN.

    04/1998 to 08/1999

    Working in New Business department, entering data for existing and potential insurance applicants, editing polices and other general administrative tasks was a part of daily duties.

    Dollar General Department Store

    Nashville, TN.

    12/1997 to 04/1998

    Working for Dollar General, I assisted in the setup of new store location with duties such as helping with floor setup. After store was completed I continued to work as a part time employee will getting computer training until finding full time employment.

    Service Merchandise ( Records Center)

    Nashville, TN.

    12/1995 to 12/1997

    Working for Service Merchandise my job consisted of Alpha and Numeric filing of company records for entire store chain as well as researching and retrieval of documents for legal operations for company


    General Equivalency Diploma

    Nashville College of Medical Careers

    Introduction to Computers and Office Procedures



  • ID#: 67432
  • Location: Nashville, TN , 37228

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