Gloria B. Dillard
2400 Buena Vista Pike #40
Nashville, TN 37218
- To expand my administrative skills with a corporation that promotes teamwork and career advancement opportunities. I am a very energetic, hardworking employee with strong organizational and motivational skills. My professional experience includes over 10 years administrative experience. My skills include being a self-paced or a team employee. I am very forthright, friendly, and competent. I pride myself in the satisfaction of clients. I have mastered Microsoft Word, PowerPoint, Publisher and Excel.
Credit Service Specialist 5
9/2008 – 07/2011 SunTrust Bank, Atlanta, Georgia
Responsible for providing service to commercial customers and prospective clients seeking commercial loans and other services. Supports the commercial banking activities and may assist senior level commercial bankers as needed. Incumbents may be commercial banker, and may have their own portfolio. Have 5 years of relevant banking experience and a thorough knowledge of SunTrust products and services. Has demonstrated the ability to assume responsibility, problem-solve, take initiative and complete the most complex administrative duties. I have strong computer skills.
Customer Service Representative II
1/2005 – 8/2008 SunTrust Bank, Nashville, Tennessee
Handles inbound service calls from customers, while looking for sales referral opportunities for personal banking products and services. Answers customer questions within set standards. Resolves problems and complaints customers may have about banking products and services. Trains on SunTrust products, systems, policies, STOLI sales skills and other procedures, customer service and referrals. Handles routine inbound service calls from customers, makes sales referrals within set productivity standards. Resolves customer problems and complaints without assistance.
Consultant/Order Status Clerk
1/2003 - 11/2004 Spherion/Dell Computers, Nashville, TN
Answered calls and advised Mutual Funds client of refund information in their portfolio. Set up personal identification numbers for the Employee Stock Option program for various companies. Routed customer calls to Customer Service and Sales Department for computer sales. Called customers to verify delivery date.
Gloria B. Dillard. Continue
2/2001 - 5/2002 Dillard's Inc., Goodlettsville, TN
Produced sales of $2500 to $4200 daily. Set up department for sales events. Implemented department training by teaching sales techniques to new recruits -speeding profitability. Display new merchandise. Extensive interaction with customers.
7/1999 - 11/2000 Olsten Staffing Service dba Adecco Staffing Service, Nashville, TN
Vice President and Senior level management support Word Processing, Spreadsheets, Graphics/Designs and Presentations, Monthly calendar, Meeting planning, Travel arrangements, Processed expense and sales reports, Employee attendance reports, Setting up conference calls and meetings, Monthly billing, Processed manual payroll, Distributed mail, copying, faxing, filing, answering multi-line telephone system and routing calls. Typed medical reports.
Supervised and trained new employees to issue automobile license plates and decals to the general public, Extensive public contact, Developed valuable professional rapport with internal and external customers, thoroughly and tactfully researched the solution to customer challenges, Balanced tax payments and cash drawer, credit analysis, processed disputes, frauds, missing payments, provided personalized customer service to patrons in a call center setting, ensuring prompt delivery of orders and highest levels of service at all times for both customer service and sales department.
8/1978 - 10/1982 Tennessee Valley Authority, Hartsville, Tennessee
Supervised a small staff of warehouse and clerical employees, General ledgers, Accounts receivable, Monthly budget, financial reporting, Month-end reconciliation.
8/1993 National Business Institute, Decatur, GA
Travel and Tourism
8/1975 Tennessee State University, Nashville, Tennessee
Some College Coursework Completed
Calendar Creator, E-Mail, Internet/Intranet, Lotus, Microsoft Excel, Microsoft Publisher, Microsoft Word, Outlook, PowerPoint, Word Perfect, Compass and Platform