Baggae Handler / Southwest Airlines
Robert J Rowland
216 Britishwoods Nashville, TN 37217 DR- email - email@example.com- 270-356-3470
Result-Oriented, Creative individual with the ability to work effectively in diverse environments
Excellent communication skills with leadership, staff and co-workers, with the ability to motivate others
analytical, execute plans and complete projects with minimal supervision
Bachelor OF SCIENCE in Business Management
Mid-Continent University – Mayfield, Kentucky- July 2006
(10/15- Present) Customer Rep- Tele Tech Paducah/Main
Take inbound calls at call center for Blue Cross Blue Shield for customer over 65. Provide knowledge of their Advantage and RX insurance policy. Advised of their co/payments for medical procedures and Drug cost of their Tier 1,2,3,4, and 5 medications, Change their premium payments from statement billings to ACH or SSA deductions. Also provide, DR office with claim payment information Tiering exception form and Formulary exception Forms.
(10/11- 02/13) - Lead 1 Warehouse Inbound- Amazon.com - Nashville, TN
Lead a 10 man team that receive and stow inventory product to network and set warehouse location, computer Scanner used for processing product. Also Ship and Receive product to customer Using Fed Ex, UPS and U.S. Mail. Also Inventory control count for quality assurance.
(04/11- Present) - Lead Receiving Specialist - Aerotek (Temporary) – Nashville, TN
Lead a 2 man team that receive and document Comcast’s beyond economical repair and non end of life equipment, Research and Analyze problems to ensure that equipment is received in a timely manner – Contracted to CTDI
(06/10-04/11) - Shipping Clerk - All-Star Personnel (Temporary) – Nashville, TN
Performed various production duties which included shipping and receiving - Contracted to Sarah Lee
(04/10-06/10) - Census Taker - U.S Census Bureau - Nashville, TN
Interview households to gather information to the ensure accurate population counts and to assist in completing the national census forms
(09/09-04/10) - Financial Service Rep - Verizon Wireless - Franklin, TN
Made arrangements/ Collected past due payments/ Assisted with billing concerns and provided exceptional customer service.
(7/07 - 08/09) - Supervisor - Integrity Employment Solutions – (Temporary) - Calvert City, KY
MSHA OMB Training Certificate, Four Rivers Safety Council, Completed Basic Training OSHA & Lubrizol –
Contracted to Kinder Morgan
(2/05 - 06/07) - Customer Service Representative - Lynx Services – Paducah, KY
Managed Auto Glass Claims for State Farm & All State insurance companies.
(10/03 - 09/04) - Production Assistant - Pilgrim Pride - Mayfield, KY
Retrieved orders from Shipping Manifests and staged for outbound shipments
(2/03 - 09/03) - Shipping & Receiving Clerk - Flow Masters - Sacramento, CA
Shipped & Received Mufflers with multiple trucking companies
(10/01 - 11/02) - Sky Cap - Prospect Airlines Services - Nashville, TN
Customer Services Assistant for American Airlines
(9/99 - 8/01) - Mail Room Clerk - First Union – Sacramento, CA
Shipped & Receive Mail & Packages. Maintained reports for cash, escrow, and subordination’s. Sorted
and distributed mail to departments and tracked shipments and payments via UPS online.
(10/95 - 7/99) - Ramp Agent - Southwest Airlines - San Jose, CA & Nashville, TN
Loaded and unloaded bags and cargo from aircraft in a timely manner to ensure that transfer bags arrived at final destinations